Help Center

Support

Need a hand? Start with the quick guide and common questions below — if that doesn't do it, email us directly.

Quick start

1. On the home screen, tap "Add event from screenshot," or use the system Share sheet in any app to send an image to SnapCal.
2. Wait for the AI to read it, then review the auto-extracted title, date, time, location, and notes.
3. Check and edit any field, and choose which calendars to sync to.
4. Confirm to write it to your calendar. Done.

Manage your subscription

SnapCal subscriptions are managed by Apple. To view, change, or cancel:

• Open iPhone Settings → tap your Apple account at the top → Subscriptions.
• Find SnapCal to upgrade, downgrade, or cancel.
• After canceling, you keep access through the paid period, then revert to the free plan.

Refunds are handled by Apple — request one at reportaproblem.apple.com.

Troubleshooting

Recognition is off or missing fields?

• Use a clear, complete screenshot that includes the date and time area, and avoid cropping out key info.
• The result is a draft for you to confirm — every field is editable before saving.
• For relative times like "next Thursday," double-check the specific date the AI inferred.

Seeing a timeout or network error?

• Check your connection and try again. Complex, long images take longer to read.
• The app includes a Network Diagnostics tool (Settings → Diagnostics) to help pinpoint connection issues.

Event didn't sync to Google / Lark / Outlook?

• Confirm you authorized that calendar and selected it as a sync target before saving.
• If authorization expired, sign in to that calendar account again.

Out of free reads?

• The free plan includes 10 reads per month, resetting automatically.
• Upgrade to Monthly or Yearly for unlimited reads.

Privacy & data

To learn how we handle your screenshots and calendar data, read our Privacy Policy. Deleting the app clears local data on your device; for further data requests, email us.

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Still stuck? The FAQ on the home page may help too.